WPI Supports Emergency Services During Hurricane Hanna
WPI’s Power Generation team was ready to respond and has continued our response to Hurricane Hanna, which swept through the Rio Grande Valley two weekends ago. In an email to our staff, one of our customers, Assistant Chief Alvarez of the Mission Fire Department, had to say the following:
As you already know, we were in the path of Hurricane Hanna after it made landfall on Saturday, July 25, 2020. At the height of the storm, our generator at our Emergency Operations Center stopped working. I made contact with your technician,”. Chief Alvarez continues “[he] was able to send [another technician] to assess the situation and troubleshoot the problem. Another one of our generators at an outlying station also stopped working during this time and [the technician] then moved over to that location to troubleshoot that problem. The service continued on Monday as they attempted to fix both units.
I wanted to take this time to express my gratitude and commend your personnel on the level of customer service and professionalism they provided. It speaks volumes when a technician is sent to try and fix a generator in the middle of a hurricane. Please advise your personnel that the service they provided does not go unnoticed and I appreciate it. Thank you!”
WPI is proud to have been able to help Chief Alvarez and the Mission Fire Department as well as the hundreds of other customers in the Valley affected by this storm.